I bought a batter for my wife's car in September 2001 at this AutoZone store. The receipt clearly states in bold print "7 YEAR/84 MONTH WARRANTY ON THE ABOVE ITEM 24 MONTHS FREE REPLACEMENT PERIOD".
I stopped in to have them check the battery because our garage told us it was testing poor. I talked to a larger younger fellow with a beard - no name tag so I'll call him Grizzly Adams - who looked at the receipt and just said tersely "We don't do pro-rations." I told him he was looking at THEIR receipt which clearly showed other wise. His comment, again nastily, was "I don't care what it shows, we don't pro-rate batteries. If you want to talk to the manger do it." I replied, "OK, I'll talk to the manager." Grizzly Adams response was, "Go ahead. He is right behind you, and I don't care if your talk to corporate too." He was rude to say the least.
Indeed the gentleman right behind me helping another customer was the manager - at least that is what his name tag said. He looked at the receipt and agree that I had about 1 year left on the warranty. He sold me a new battery and gave me credit for the remainder of the warranty.
"Karma is a bitch" as they say. While I was paying for the new battery, Grizzly was getting a part for another customer. He was up on a ladder getting the part off of a high shelf. When he pulled the part from the shelf, the whole box of parts came crashing down to the floor.
Karma it's a bitch.