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  • I can not believe the way I was treated for the THOUSANDS of dollars I spend a year there, ON TOP of the business relations with the partnership with all the clients I recommend really left a bad taste in my mouth. Your employees and supervisors are improperly trained. And the consistency isn't there. Some times I come there and get through the process quicker, and sometimes it takes 20-30 minutes at the counter. The times I didn't is when I had used the kiosk and They for some reason take 3 minutes. But besides the point, I wish you would let your locals know you cannot rent dream cars. Waiting till Father's Day to relax and rely on a nice gift to my self and the family I just wanted to rent a vehicle to spend time with the family, the all of the sudden with an attitude the girl smirks then Says," We don't rent to locals." And I asked why and she said because we don't! If you want to speak to a manager I'll get one, hes going to say the same thing, then she laughs again and I said sure. She didn't even want to explain why, she was so focused on not helping it upset me. I had the reservation for quite sometime and was really expecting to have a nice car for the day, so the manager comes out and explains it but rather then finding a solution he wants to argue with the fact that he had to come down and explain the same situation. And I just asked him if i can just see your prestige options because in reality there is nothing that informed me of this. I just spent money to catch a cab down to the rental car place, and I think that this is bullsh*t. As soon as I said that he tells me to leave because I swore one time about the policy. I can't believe that's how they went about the situation. With the relations we have I'm shocked to see that kind of service is what's being delivered to the daily referrals by the HUNDREDS. I won't ever do business with Hertz again, and it's such a disappointment after the fact it really ruined my Father's Day walking into an establishment just to be treated the way I was treated. I've ran hotels here in Las Vegas for years, and never have I had anything or anybody treat me like this in all my years of experience with customer service
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