Me and my husband got married at this hotel last month. I stayed in a standard room with my family for the first two nights, and the room was just alright. Nothing fancy or impressive about it. For our wedding night, we booked a suite and requested early check-in. When I attempted to check in that morning, the lady told me that a suite wasn't available yet and to try again later. Totally understandable since I knew that early check-in wasn't guaranteed. The thing that got me though was when I asked her to please call me when a suite became available. She replied, "This is a big hotel. We don't do that." WOW. I'm sorry that I'm not worth a simple phonecall, especially when I am getting married in your hotel and paying nearly $20,000 for the chapel and catering services! Minus three stars for the rude customer service at the front desk!