Before you have an appointment at this facility you are required to complete all forms online. When I came into the office the front desk staff gave me an attitude saying they didn't have my information and I'd have to redo all of my online forms. I showed them the confirmation and instead of apologizing they rudely told me to be seated. The technician that brought me back have me an attitude about the forms as well and rather than arguing I told her to talk to the front desk staff. I also gave her my copies of all the treatment/testing I'd received and my disk with all of the imaging I had. She said she would ensure that they were uploaded in my record. Dr. John Baldauf came in and displayed a very arrogant/rude demeanor. He told me he doesn't work on patient's with my diagnosis because he works on bigger things and I explained that the front desk scheduled me with him. He asked me if I had tattoos because one of the surgeons he potentially would refer me to refuses to perform surgery on patients with tattoos. He then said he would refer me to Dr. Michael Lee (another surgeon at this facility) and left the room. His NP then came in and gave me a steroid shot even though I told Dr. Baldauf that steroid shots have not helped. Very glad Dr. Baldauf was not my surgeon because he does not listen and does not have empathy for his patients!