I've been dealing with this youfit location and their corporate office for a month now to cancel the membership. After going into the location and paying the cancellation call, we've received calls roughly every other day from the billing department demanding additional cancellation fees. The representatives have been harassing. The cancelation was due to a family tragedy and no empathy has been offered. I've been told to call the independent location which I've done 5 times now with no resolution and no call back. The customer service of this company has been unacceptable and disappointing to say the least.