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| - Food - 5.0
Service - 7.0
Management - 0.0
A big disappointment.
I brought my wife and kids here knowing I had a Groupon for $40. It's Mother's Day. We hadn't eaten here before, so a Groupon is a great incentive to try something new. When we arrived it was less than half full at around 6pm. Atmosphere was ordinary, but it appeared that they were professional. Cloth napkins and table clothes and well dressed staff. We ordered our food, which included wine, and rang up at tab just over $100. The food was nothing to write home to mom about, but it wasn't terrible. The quality didn't match the prices, however we knew we had our Groupon, so it made it all palatable. That is until we tried to pay and explained we had a Groupon, but I let him know I would still be tipping on the pre-Groupon total. He frowned and said that they don't take Groupon's on holidays. Having used many Groupons prior at other places, I always check the Fine Print before going. The only restriction it showed was that it couldn't be used during happy hour or in conjunction with other coupons. I showed the waiter this and he still gave me the heisman pose. I asked to speak to the manager, thinking this must be a mistake, and to my great surprise, the manager held his ground stating this was Groupon's policy in the Fine Print. I showed him that it said nothing about "holidays," and he too stood his ground. I decided to take the high ground and save myself and my family further embarrassment and paid the tab (still tipped the waiter well since it wasn't his fault, per se), and here I write. Long story short, what a hustle and great disappointment. Not a great way to get a return customer who racks up $100 tabs for pasta. I've never seen a manager who would choose not only a battle that was wrong, but knowing that we would never return.
I do not suggest supporting this establishment. This is my first YELP writeup.
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