For Mother's Day my family decided in for lunch we were going to order a take out order to bring home for the elderly members of the family since it's harder to go out of the house now. My elderly aunt tried placing the order online with her Red Robin royal card but online system wasn't working , she called the store to try and place the order and mentioned to the employee that the online system was not working and would not take her order and told her to call IT department, so she did unable to talk to anyone from IT till 1 pm on a SUNDAY. She returned a call to the restaurant for the same employee to still not take her order over the phone.
I took my aunt down to the restaurant around 1 pm to place the order in person for an employee to finally place the order but not honor her royal card saying she does not exist in their system . (Funny because they are the ones sending her emails and specialty promos for the royal card members only!) She paid the full price without her royal card discount and such for the Togo orders. But needless to say we will never return nor recommend this restaurant to any friends or family due to the extreme lack of customer service especially on a holiday.