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  • I wish I could give no stars or negative 5 stars. I did what they asked. I was told to send in a certified letter (which was a total pain but I did it) asking to cancel my membership in November so that my December payment would not go through. I DID THAT. They of course charged me for December. They claimed to have told me that I would have to pay December, this is not true. They told me quite clearly that November would be my LAST payment. My contract started December 2nd 2011. They are forcing me to pay for another December per my 12 month contract. Perhaps the people at you fit are not great with math. Charging me for another December is 13 months not 12. They would not let me speak to a manager. Instead the girl I spoke with kept placing me on hold, going over the account with a manager, coming back and speaking to me again, offering me no further assistance. She did not hang up on me she just stopped speaking till I finally just released the call. WORST customer service experience ever. And to clarify, I have just paid for 4 months of a gym membership that I cannot use because they have NO LOCATIONS in Long Beach. This is experience is so ridiculously bad I cannot even wrap my head around it. GO TO A BETTER GYM! Preferably one who will not charge you monthly after you lost your job and have to move to another state, a state where they don't provide service.
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