Major props for customer service at Maggiano's. We had made reservations for 8:30 pm last saturday, thinking we'd be done with our shopping by then. But we got done early and the wait was like 2 hours there. So we started the restaurant hop -- called several places trying to find a shorter wait. We settled on Mitchell's Fish House because their wait was 30 minutes. So, we canceled our reservations at Maggiano's. But the wait was much longer than Mitchell's promised, so by around 7:30 we decided to leave. We went back to Maggiano's and explained what happened. They were AWESOME. They reinstated our reservation (it was only 8 pm) and got us in even before that. Of course dinner was wonderful -- that's a given.
My personal favorite? The eggplant parm. Nice!