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  • As a homeowner and consumer advocate with over 40 years of plumbers experiences in 3 states, I rate my 11/4/2015 experience with Union Plumbing as one of the BEST. Bought a gas Rheem water heater from Home Depot 7/1/2014. On 10/29/2015, no hot water. Phoned Rheem's 800# and spent 38 minutes with tech trying to restart it but pilot would not light. Tech "said" he was ordering a new control module that I would receive at my home by next day air. Within 2 hours, received call from Union Plumbing to schedule the service call but I said I was waiting for the part and would call back to schedule. No part arrived the next day so I phoned Rheem to get the tracking #. After over 15 minutes on hold listening to elevator music, operator apologized and said initial tech did not order the part, which she then ordered. I phoned Rheem on 11/2/2015 and obtained FedEx tracking # so I then phoned Union to schedule service for 11/4/2015 and was told tech would arrive between noon and 4PM. Ian Hickman phoned me 20 minutes before he arrived at 2:30PM. I watched Ian drain the tank and install the new Honeywell WV8840C1605. During the process Ian educated me on the fact that many of these Honeywell parts are failing and being replaced in Rheem and AO Smith water heaters due to coating on the probe and faulty circuit board. The new part has improved stainless steel probe, circuit board and even a nice blue indicator light replacing the orange one. One hour later I could hear and see my water heater doing it's job. Having renovated my home and replaced Kitec fittings over the past 2 years, I've experienced 5 different plumbing companies in Nevada. Thank you Ian and Union Plumbing for a first class experience!
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