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| - This is a delayed review and only for the initial meeting/process. I had hopes for this company since they came from a neighbor's recommendation. My neighbors were fortunate enough to meet with the owner, who seems like a decent guy. Unfortunately, I met with Franco Volpone, who seems to have follow through issues and needs to work on his customer service skills.
We were able to make an appointment for someone to come out and discuss our landscaping job. This company seemed to have readily available appointments...which could be a good or bad sign. This was the first company scheduled to come out and we met with Franco. He showed up 15 minutes late, stating he had a mix up regarding who he was suppose to meet that day. Okay, honest mistake, I'll give him a pass. So we meet inside the home and I discuss the ideas we have in mind. I tell him our budget and he states that everything can definitely be done within that budget. However, he seemed unhappy with the simplicity of what we were looking for in our backyard. We were looking at doing a custom BBQ area, artificial grass, an extended concrete area for a basketball hoop, and a water feature.
He pointed to some of the pictures on their flyer and mentioned how some of the yards were 250k, etc. I got the feeling that perhaps this company is only looking for the REALLY big jobs including pools. I was already aware this company charges for design fees. I totally get that since it takes time and effort to put together a design and go back and forth with edits. I was quoted $750 for the design and only half would go towards the work. Seems to be a little inconsistent in what they tell different clients. One review stated that the design fee would go towards the work... Franco mentioned he could price out the different parts of our yard design for free. This is where all communication ended. I emailed the company, contacted them via Yelp. Greg, the owner did respond, stating Franco would contact me the next day. The next day, no follow up. I later get a message from Franco stating he sent it to the wrong email address.
After meeting with several other companies after this one, I realize that this company really falls short in terms of client relations. The fact that Franco never bothered to step out into our yard says a lot about this company. This is a landscaping company correct?! Probably important to step out of my nicely air conditioned home and into the yard. Every other company, regardless of their design fee costs, stepped out into the yard to take measurements to give a quote. It would be one thing if you could view my whole yard from the stacking sliders....but you cannot... If you are set on meeting with this company, please request to meet with the owner only.
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