| rev:text
| - About six months ago, my Dad told me I needed to have my wheels aligned. I kept putting it off, but last week I decided I just needed to get it done. I searched Yelp, of course, and came across a few reviews for places near what would be my new office. I finally settled on Jack's Auto Alignment & Brakes, called on Friday, and made an appointment to drop off the car today at noon.
A friend/co-worker followed me out to the shop, and when I get there, I spoke with Ken, the man who made my appointment. He said the car would be ready by the end of the day and he would be happy to call before they started work if I so desired. I told him to do whatever it needed and to call when it was ready to picked up. I asked him if he needed payment before I left, and he said no - he wouldn't charge me for work he didn't yet know needed to be done. Excellent!
Before I left, I asked him for a favor. I had gone to get my emissions tested over the weekend, but because the emissions sensor thing under the steering column (that's a VERY technical term) had come unplugged, they couldn't do the test. They said I could do it myself, but I couldn't figure out where the thing plugged in. I asked Ken if he could figure it out, and thankfully, he was able to! He didn't charge me to do this, as some places may have. Very cool of him.
Another cool thing: One of the guys noticed my friend's tires looked a little low. He had her pull the car to the bay and filled them up for her. It's those little extra touches that make a good place great.
Shortly after I returned to the office after dropped off the car, I had a message from Ken telling me the car was done. They finished in less than an hour! I called back and spoke with Ken and he told me only the front wheels needed to be aligned and told me I needed to replace the front tires sooner rather than later.
When I went to pick up the car, I realized I'd forgotten my debit card and ID at home. Thankfully, I have my card number memorized and Ken was able to run it manually. Again, very cool of him. Before I left, he told me to have the alignment checked once a year and reminded me about the front tires.
There's no doubt in my mind I'll take my car to this place when I need to have my brakes replaced or my wheels aligned. I'm a huge supporter of locally owned and operated shops, and I'm thrilled to add this one to my list and recommend them to anyone who needs their services!
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