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  • After an incredibly friendly woman called to schedule my appointment I was happy to hear they could do a free assessment and come the very next day. After moving meetings and confirming with work I could be a bit late I waited during my 8a - 10a window of time for them to arrive. At 9:45 I decided to call to see if they were actually coming, as I needed to be at work no later than 11 and I didn't want them showing up right at 10am. I called 4 different times, simply to be put on hold for 15 - 20 minutes each time (then all of a sudden it was 11am!) After asking to speak to a manager the customer service rep simply transferred me to another rep. 3.5 days later a man called me to inform me "he had been calling me all day Friday" (not true) and that they did not actually do free home assessments, so I would need to 1. reschedule and 2. plan to pay at that time. Not helpful and not great customer service. I contacted their main office, to which they replied "they would look into the situation". I'd save your time and go with any other company for your pest control!
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