This is a very well managed bank branch. I won't go into specifics (so everybody can breathe a sigh of relief), but I have witnessed the staff handle some ...pretty interesting ... situations.
Basically, situation #1 involved a very dissatisfied customer arguing over $1.92 on a credit card she never used. I don't even pretend to know the whole story, but this lady customer in her Wicked Witch of the West way was bound to tell it if I stuck around long enough. Grade A+ on this branch for handling this unruly customer and her attitude. The 1950's called, they want their attitude back, lady.
Basically, situation #2 involved the teller machines *constantly* being empty or whatever. Service trucks working double time here. Grade A+ on this branch for handling the flow of money evenly and carefully.
Basically, situation #3 involved ... well... me. Grade A+ on this branch handling me so that I felt like a partner...not just a walk-in customer with a funny hat.