The food was good but our service was unsatisfactory. We had a table of 8 people, which I dont think is too much to manage, yet we were at the restaurant for over 2 hours. A complete waste of our time. The food was pretty good but I was really bothered by the lack of attention by the server. We were constantly flagging them down to serve us, which is so annoying when they should be attentive to us. At one point, we made eye contact with the server and he acknowledged us, only to try and speed by us without speaking like we werent even there. He was avoiding us and we were not rude nor demanding at all throughout the duration of the meal so we really didnt understand his behavior.
There was a 20 minute lull between our appetizers and our dinner. We were literally sitting around the table looking at each other, twidding our thumbs. No contact from the waitor ensuring us that our dinner would come soon. No apologies, no nothing. Its like they didnt even care.
I've been to several restaurants at this level and price range and their service outshines this restaurant by a landslide. Who wants to pay that type of money only to get horrible service?
When we complained to the manager on duty he was no help and never apologized, nor compensated for the substandard service. He told us to come back and they would take care of us. REALLY? Why would we come back if the service was substandard to pay even MORE MONEY? Why wouldnt he do something to compensate for the horrific service at that time? He was an idiot and so was the server. We dined there the night of my sister's bachelorette party on 3/24 and had reservations at 7:00 pm. The problems with the dinner really affected our mood afterward and was one of the most negative experiences I've encountered when the whole point of the dinner was to have an exceptional dining experience. Well, they failed us big time!!!!
Its safe to say we will never be back again.