i just left serrano's with an order of albondigas soup to-go which is supposed to include tortillas but much to my surprise there were no tortillas.. i called to complain and patty, the bartender said i'll let you talk to the manager... next thing that happened.. they hung up on me... wtf. i have been going there for many years but stopped when they kept raising the prices of margo's,, now at $6 during hh... and now they are screwing you over with to-go food by leaving out items that are supposed to be included... cheap cheap cheap !!
serrano's, can you get any frigging cheaper ??? and stop screwing over those who order food to-go.. i know you think if they leave without items you win by not giving them a full order... so should i go back ?? if i do i will forget to tip.. just like patty said "we forgot" i'll forget to tip in the future..