I first off want to give props to Justin (he is one of the owners) for getting back to me so quickly when I sent a email to see when the first open appointment was - which was later that day I sent the email.
Overall, the staff was very friendly - since this was my first time, the groomer came out to interact with my two dogs and they both were very excited and she was very receptive. I like the fact also they she asked questions to get to know them and see how their temperament was.
For both dogs, it took about 4 hours - and came out looking great!
It is hard to find a great groomer in town.
I highly recommend this place to anyone who is looking for a groomer! My dogs will be coming back soon!