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  • My dogs have been groomed at Hug & Pups 3-4 times a year for about 8 years. Only 2011 I was living in Seattle so no grooming then. Up until now I would give them 4 stars. I made my last appt 3 weeks ago. 2 weeks in advance of my appt for my labradoodle & goldendoodle. I hour before the appt I get a call Adriana had other things to take care of today can we reschedule. Ok let's do this Friday with Adriana. 45 minutes before my 11am appt on Friday, the same call, Adrian isn't available she had other things to take care of. Now I am really upset as I have to plan in advance to have them groomed as my schedule is very busy. I asked to speak with Linda, the owner. She is out of town indefinitely. I knew she was not working since back surgery sometime last year. I asked for her phone number, they didn't have it. I asked who is in charge while she' away. Dillon(I believe is Linda's son) gets on the phone. I tell him how disappointed I am with the poor service I am receiving. I am really angry and all he has to offer is "I am sorry" quietly spoken. I say Adriana hasn't shown up for work twice for my appt isn't there someone else available. He says you weren't booked with Adriana today, I said that was what I was told by the receptionist. Are you telling me two of your groomers didn't show up this week. He said yes. I tell him to please have Linda call me. I think she should know how her shop is being managed. I am still waiting for her call a week later. Done with Hug n Pups!!
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