United Airlines needs to get it together! Baggage checking process is broken and their customer service practices are horrible. Kudos to Milton a check in rep at T3 in Vegas for going the extra mile! He was the only one willing to help would be passengers navigate the hell that is there process. To mr. Scott snooty first-class dude... Remember it is we the low coach passengers that pay your salary and policy be damned if you have struggling customers in front of you and not a first-class passenger in sight. Take a moment and help- smile and be nice. Don't wave us off like flies and smirk saying "this is first-class" go over there. Finally I am wondering how long it is going to be to get my $50 back that your stupid machine did charge me for one bag! Fly SOuthwest people!!!! If you can!