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| - After a long afternoon out shopping, my fiancé and I decided to stop into the recently opened Jersey Mike's for a quick bite. We'd both heard rave reviews about this place from his sister in-law who frequents it out in the East valley. We were looking forward to finally trying it out for ourselves.
The restaurant is in a neat little corner plaza surrounded by other great eateries, all of which share a really great courtyard patio with lots of community-style seating. We entered the establishment from the courtyard, which is technically the back of the shop, and walked in to see what was in store for us. The place was clean and brightly lit, with music blaring from the speakers. It was definitely too loud, as we had to fight to not only hear each other, but also the people at the counter. After we were greeted, I had to ask the counter people to repeat everything at least twice. Not good, especially when my fiancé overheard a girl on the prep line say to another customer that she couldn't hear what they said on account of the music. After we decided on our sandwiches, we placed our orders and moved through the line. I ordered a hot sub, the chipotle Philly chicken cheesesteak (or something to that effect) and my fiance ordered a turkey & provolone. We were handed a ticket which only had my order written on it and it took us a minute to figure out they only write the hot sub orders and have you go through the assembly line for cold subs. It took a while to get through the line; there was one girl adding toppings to the cold subs, one guy standing by waiting to wrap the finished subs in paper, and another girl running the register. In addition, one woman was running the hot sub station on her own, the manager-type was taking cold sub orders, and another guy was mopping the floor (Really? With customers in the store?). Something happened at the register, and I had to stand there for ten minutes waiting for my receipt. By that time, we had my fiancé's sub but were still waiting for mine. The woman running the hot station started calling the name Roger. When no one responded to that name, she came out onto the floor and started asking everyone personally if they were Roger. She just kind of stood there looking confused, so I thought to ask her what kind of sub she had prepared. Turns out, it was my sub. The name we had given, which was also on the ticket, was Bryan. Yeah, not even close. By that point, we'd been in there for close to 20 minutes and were very underwhelmed by the service we'd been given. We took our food home to (hopefully) enjoy it.
The subs weren't bad. They weren't great, either. I expected my hot sub to be full of flavor and spice, but instead it was just a chicken sub with peppers, a bit too much cheese, and not much in the way of the chipotle mayo that should have been on it. Bryan's turkey and provolone wasn't anything to write home about. The bread on both of our sandwiches was average - soft all around and soggy with all of the condiments. Neither came close to being as great as Jimmy John's, and for what I paid, I would go to Subway over Jersey Mike's. I really hope this place makes some improvements to their customer service, and at the very least, they should turn down the music a few notches - that might help with the communication issues.
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