| rev:text
| - I got a wax pass last year and came here about once every 3-5 weeks. While my experience was a 3.5 in regards to how I was treated at this location and the appointment availability, there were a few things that brought the score lower overall.
The reason the rating started at a 3.5 was because I don't feel that this company cares about their customers. I noticed this when they switched from calling you to confirm your appointment to the automated system which didn't work. Now I take full responsibility for not putting the appointment in my phone or planner, but I was used to them calling me the day before for 4 months and was never told that they were switching their practices, which was annoying. I got a call a couple hours after I missed the appointment and told them I didn't get a confirmation call to which their response was that I did and I answered for about 30 seconds and then hung up. I looked at my phone history and didn't see a single call from an unknown number that day. It was only one miss out of the 3 so it wasn't a big deal, but I wanted them to know that their phone system was having an error so I called corporate and left them a voicemail. 5 days later and no returned call, so I tried again. They called me 2 weeks later and I missed the call so I tried back 3 minutes after a voicemail was left. I left another voicemail as well as a message with an assistant, but heard nothing back. I find it unacceptable that when a customer calls a company to inform them of a problem with their system they don't make the time to get back to them with a response. The error was resolved, but they lost my trust in their company.
Something that brought the score another point down is their inability to retain waxers. I'm not a shy person, but when you get a Brazilian every several weeks, it's nice to have someone you are familiar with and trust doing it. Someone you know does the job correctly. 4 girls that I started going to ended up leaving over the course of 1 year. They all left after a couple of months of being there. They never said anything bad about euro wax, but I could always sense there was something that they weren't telling me. On my last visit 1 month ago, my most recent waxer told me she was quitting. Since my pass was ending I decided to start looking into other salons.
Fast forward to a week ago, I find a place that I want to start going to and I make an appointment. She does soft waxing unlike the hard wax that I had become accustomed to. I did soft wax for about 1 year before hard and her rate was awesome so I figured that the pain was worth it. In the middle of my wax she asked if I had ever gotten a wax before. I thought I was doing well with the pain tolerance so I asked her why she would think that, after all I've been getting a wax every several weeks for the past couple of years. She showed me the used strips and how the hairs she had pulled had full bulbs on the root. She told me that when someone waxes as frequently as me, their hair is much finer and that the bulb doesn't have time to regrow. Basically I learned that I had been paying $600 a year for a painful trim as the hair was not being fully pulled out.
Things I liked about euro wax: they have locations all over. When I went to visit family in CA or I went to Vegas for the weekend, I would just make an appointment with the local salon and they always had walk-in appointments available. Their facilities are also very well kept from state to state.
I don't want to be unfair because I get that companies have turn over and that it isn't their fault that hard wax isn't as good as soft wax (pain is beauty, right?), but I like to know that I can trust someone to give me the details needed to make an informed decision. I hope my review gives you the tools needed to make an informed decision of your own as I feel that the positives could definitely outweigh the negatives that I have mentioned for people who have different priorities than I do.
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