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  • I visited this place with a friend in order to get a consult regarding a nose piercing. Unfortunately I received one of the worst customer service experiences of my life. The piercer chose to insult me regarding my piercing and the way I was cleaning it and then went beyond that to personally insult me regarding my intelligence and chosen profession. The piercer then went on to pierce my friend (after his performance I was not letting him come near me) using questionable sterile technique (laying tools on a dirty paper towel and no explanation regarding sterilization techniques) and then rudely remarking on how she tolerated the pain of the piercing. We were both astounded and very upset about the way we were treated. I had gone into heroes and villians expecting a great experience because of referrals I had received from friends. It is unfortunate that this one employee has reflected so poorly on this establishment as I and every one I have told about the experience will be looking elsewhere. I will say that we were not able to get pierced by piercer dan who everyone speaks so highly of. Instead we had an apprentice piercer who I believe was named doug. Honestly I would steer clear but if you do go I would recommend not to get bullied by anyone, despite these guys being 'professional piercers' Me and my friend regret letting ourselves be intimidated to stay. piercing is an experience you should go into with mutual trust and respect with your piercer and that is not something I or my friend received that day.
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