My wife and I have purchased several appliances at Voss Appliance over the past several years. We always deal with Matt and have always been 100% satisfied. Matt has always gone above and beyond to make sure we are buying what best suits our needs. The prices are great at Voss and their customer service is second to none.
I recently had an issue with a manufacturer defect on an oven that I purchased from Matt. The porcelain liner inside the oven started flaking off. The manufacturer sent a technician out to inspect the issue and the tech stated the oven should be replaced. When the tech called the manufacturer he was advised they would only send touch up paint to cover the issue and would not replace the oven. My concern was that the flaking porcelain would fall in what we were cooking. I called Matt at Voss to discuss my dissatisfaction in the way this was being handled. Matt immediately called his representative from the manufacturer that I was dealing with. Within a few days, Matt called me back to let me know a new oven was on the way and would be delivered to me.
The service that I received from Matt at Voss has made me a customer for life. The large national chain stores simply do not go to bat for you the way Matt did for us. The guys at Voss are great, give them a chance, you won't be disappointed!