Can't speak much to the quality of the service. I would say that they weren't particularly helpful outside of a list of places and what the rates are at those places. Not much personalized service when I used them initially. And I won't be using them again.
However, the owner of the business has used the business' facebook page to publicly support opposition to equal rights for non heterosexual marriage. I find this offensive and therefore will not support the business or recommend it to anyone. It's a shame the Law School allows such a business presence on their campus.