| rev:text
| - Very unhappy with the experience.
Unfortunately our stay and experience did not live up to the rest of the reviews shown. We had a block of rooms booked for a wedding party from dates ranging from 2 days minimum all the way to 5 days of total stay. We also held our rehearsal dinner at the location the night before the wedding. At check in our experience was well above average. It was speedy and pleasant and the rooms were very clean, neat, and ready early. We held the dinner that Friday and thats when the 5 start treatment started to roll down hill. Things at dinner started out nice and the staff was very friendly. The first issue we had was we have a few vegan diets and we had paid for special desserts and those did not make it out, instead they were given a deep fried funnel cake style dessert. Not totally a deal breaker at all, things happen and mistakes happen and we all understand that. The staff was very nice and let us stay a few minuets later just to finish pictures and cleaning up so we were grateful for that. At 8:30pm the first of the group, myself, made the move to the bar location inside the hotel. I walked up to the bartender and politely asked for a jack and coke and a gin and soda water. She proceeded to make the drinks and walked back over and asked if I needed anything else. I told her yes can I please get 8 waters. I had a large group that was about to make their way and I figured I would grab a few waters early so that she wasn't making 40 drinks on top of trying to get 10 waters out for those not drinking or that need them. She then told me to go back to the buffet room they will give me waters there and I then told her that we were not allowed in that room anymore as our time and service was up there. She then rolled her eyes and made a noise and stomped off. After that more of the wedding group started to roll into the bar and were ready to spend money. We had 20+ people there. Long story short every single person in the party had a horrible experience with the bar staff and not even our party there were people there who were told off by the bar tender as well. Here are some of the issues we faced that evening:
- every interaction we had with the bartender was very rude from her side.
- She had told another patron, not in the group, that if he needed to get an Uber and go somewhere else to drink if he wanted to because they close at 11. That statement is valid, but she was very very rude to him.
- She had told my mother-in-law that she needs to tell the group that they need to know when to leave because they close at 11pm and they need to order drinks now because they need to be out of here by 10:50pm, this was at 10:15pm. Again all of this is in a very very rude tone.
- I had went up to order a drink 10min after the above statement was made and when she returned with my drink the first thing she said to me was a snarky "did you get the memo". I said what memo and she stated "that your group needs to be gone by 10:50 because we close at 11pm. At that point she had passed the glass of wine I had ordered for my father to him, and he thanked her and she completely blew him off.
- The same bartender gave two from our group their drinks on the opposite location they were and tossed their check to them and walked away.
These are just some of things that happened that night, no one was drunk or disorderly, and we were trying to buy drinks, spend money and have fun. We had plans to talk with management about bringing wedding guests that wanted to continue to hang out back to the hotel with us if they wanted to keep the bar open past 11pm the next evening, Saturday. After that experience we decided there was no way were were going to give them our business. Also if you're going to ask yes, I did not tip due to the horrible experience. I have never been treated so poorly that there is no way I could tip someone like that. Also I was told by family members that some of the housekeeping staff were very snappy and unpleasant as well.
Overall I will not recommend this location to anyone I know, and as a military member I travel a lot and will steer away from staying at a holiday inn location.
I would like to state though that we did talk with management just so they knew and they were very intuitive and engaged and took the situation very seriously so thank you, however I feel based off the experience that at least a minimum that the bride and groom were comp'd something but none the less the family members that spent money paying for the rehearsal dinner there. Again I am very sad that we had this experience and wish I did not have to write this review but felt it necessary. Please feel free to contact me with questions.
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