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  • I started with Sprinkler World in 1996 with my first home and got all my parts from there. It was a long time ago. Now we've come back in our 2nd home. I just remember back then I got great service and parts, so we're back. They carry quality parts and are a no frills store. In fact, the store probably looks similar to what it did over 20 years ago. It's not your fancy, schmancy irrigation store. They seem to be always busy whenever I show up, whether on a week day or a weekend, no matter what time of day, which I've been in at opening, lunch, near closing, and in between those hours. There are always customers. The 2 people I've dealt with the most are Abdon & Kelly. Abdon is friendly and courteous. Kelly seems pretty serious and is all business. The customer service flow is as efficient as it can be, with them sometimes having one person up to 4 people that I've seen. They seem very knowledgeable, which is why they've been in business for, I believe, over 40 yrs. If you don't have to call them, don't. They do answer the phone rather quickly, but you can be on hold for a very long time. I guess they get distracted with all their customers and forget they answered the phone and placed you on hold. That is the only bad thing. Thankfully I'm within 10-15 minutes of there and can just drop by to get what I need or ask them. My husband wasn't too impressed with customer service, as we came in on a Saturday near closing time and there was a line of customers through the door. He would have preferred friendlier service, but I'm fine with it. It's a no frills store and I'm never upsold on things. Just tell them what you need or they will help you determine what you need. We are in the process of creating a somewhat elaborate irrigation system for our many bonsai trees, succulents, trees, shrubs and other plants and they are helpful in helping me figure out all the parts I need for this. If you're looking for schmoozing type service, this is not the place. They are there to help you with your irrigation/misting needs without being salesmany.
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