Last week, I went to the store looking for a travel bag and a backpack. Yuri was the one taken care of me. The service was nice in store. While I was there, two other sale guys were using their cellphones which is not professional at all. I needed Yuri to order the backpack from another store. Guess what?!? I had to be the one following up with him every other day. He said he tried his best to have it shipped overnight. Yet, after 1 week still no news therefore I cancelled the order.
I have been to couple different LV and other high end stores in the US and this is so far the worst experience.