We hired Sit Well to Reupholster our sofa and love seat. After 3 weeks, we got the cushions back. Sitting on them for the first time we noticed the material was bunching up terribly and would not go flat. After many calls and emails, Sit Well refused to fix their problem nor refund our money. We turned them into the BBB and found out they were using their logo with out permission on, at that time 3/15/2017, their website. The BBB asked sit well to remove their logo, but they never did until I complained about it on the internet. They since have a new website without the BBB logo, but you can see what the BBB said about them on their site. Thank you!