What a beautiful facility to give terrible service in. The bad reviews here are accurate. It was a Nice idea in theory. But I came here for a matinee at lunchtime, waited 50 minutes into the film for my food and when it showed up it was cold and soggy. Like actually cold. So I sent it back, and sat through the whole movie starving and then got my crappy food 3/4 of the way through. I ordered the catfish. There were 3 tiny bits of fish each barely the size of a McNugget. The rest was all soggy fries and a few really greasy tiny hush puppies.
I thought I was treating myself for a relaxing way to have lunch, but in the end I had to eat in my hotel room afterward and just was angry the whole time. Don't come to this place expecting to get any decent food service, or decent food. The manager acted so surprised that I was angry about the situation. I told him this is inexcusable and extremely poor service and he looked at me like I was the asshole with this look on his face like I just slapped his grandmother across the face. I guess he expects people to smile and say, "no problem" when they're starving and being given terrible service. He didnt do anything but send me back out my reheated food. Didn't offer a discounted check or anything. Terrible!!!!
I'm not convinced management in the southern states have the skills to deal with customers who are unhappy or disgusted by their bad service. It's not the only place in Charlotte I was treated poorly for complaining about bad service.