I am a customer for life thanks to Stephanie! For my birthday my husband got me a gift card to get a facial before my son's wedding. I booked the appointment 3 months in advance along with a haircut. A week before my appointment I was told the gal who was going to do the facial would be a way at a conference. The only other day I had available was the following Monday but she wouldn't come in to accommodate me. So when I asked for my money back on the gift card I was told Stephanie would call me back. Within a couple of hours not only did Stephanie call me back but she had gotten another gal to come in to do my facial on the Monday I wanted, rescheduled my hair appointment and threw in a deep conditioning treatment for the trouble. I have always been very happy with this salon and was really bummed about the facial. Stephanie made it for it and then some. TRULY AMAZING customer service and ended up making me feel very special. Thank you Stephanie! You are true class act. And Terri who had to call me to tell all of this was so patient and gracious and tried so very hard to help accommodate me. Her customer service too was outstanding! Thank you!