The only reason I did not go 5 stars was one staff member who seemed bored and complacent w/her job. She kinda ruined the end of my relaxing spa treatment w/her underlying negativity. However the rest if the staff were so kind and happy they really seemed to enjoy their jobs and made me feel very welcome. It was my first facial and they made it so comfortable. The massage wa so nice and it was pleasant to have a conversation w/out a child around just grown ups. The atmosphere was nice however they obviously don't enforce the no cell phone rule that's posted on their walls. Many ppl were on their phones or playing games quite loudly.