Walking into this establishment, I was quite impressed at how clean and polished they appeared. That impression did not last long when everyone that was there before me was attended to first and the front desk informed me that my waxer was running at least 10-minutes behind. This concerned me since my appointment was at 5:30p.m., it was now 5:35p.m., and the place closed at 6:00p.m. I told the front desk that I was on a tight schedule and needed to step outside to check on my husband & baby (who were waiting at the establishment next door). When I stepped back in a few minutes later (no more than 3-4 minutes!), the front desk informed me that my waxer had closed down her station (really? in 3 minutes?) and "Did you want to set an appointment for tomorrow?". Uh, no. No, I wouldn't. Epic fail, E.W.C. Epic fail.
The fact that they can't respect a customer's time and give horrible service gives them a negative 2 star rating (but Yelp does not give that option, so I'm giving you a 1 star). Did I mention that I saw the front desk laughing hysterically with the waxer (who was able to leave early due to my cancellation) through the window as I was getting in my car? :-/ Talk about adding insult to injury.