If I could give this place a 0 star, I would - but unfortunately Yelp won't let me. On second thought, I wish I could actually give it a -10. The customer service here is disgusting - one waitress with the horribly dyed red hair needs to work on her attitude and needs a total attitude revamp. Our entire party didn't arrive all at the same time - we left our phone number and had no problem waiting as we understood that they would want to seat other customers first.
Long story short, the customer service here is atrocious. The waitress with the short boyish cut hair actually allowed us to sit and look through the menu - but her coworker with the attitude issue had reprimanded her for doing so. The waitress with the disgusting attitude kept barking at us saying we weren't allowed to sit and that we weren't allowed to order as the entire party hadn't arrive. She was slamming plates and cutlery on the table - the entire time giving us a death stare and was clearly upset that the other waitress had let us sit. I had about enough and left with my friends.
Why would I give a place like this any business that they shouldn't deserve - it wouldn't sit well with me that I would give them even a cent. If your customer service sucks, it doesn't matter how good the food is. Should consider training that woman to crack a smile - and to make patrons feel more welcomed instead of acting like she's miserable the entire time. Makes for a really hostile and uncomfortable environment.
Would NOT recommend Papa Chang's to anyone.