| rev:text
| - Update: Two stars down to one. Here's why. After the review, Jim left me a comment saying to contact Tom Moore, the service director. To talk about my experience. Which made sense. So I called him on 10/13/14. After speaking for about 8-10 minutes he was saying it was hard to understand me. He claimed the call had bad reception. Which sometimes the phones do that. So he took my number and said he would call back in a few minutes. Never heard from him all day. So I thought maybe he didn't take my number down right. So I called the next day, 10/14/14, after ringing it went to voice mail. So I left him a brief message and my number which I stated clearly. Still not a call. The next day I called yet again, on 10/15/14. It went straight to voice mail. I tried calling again, same result. So I left another message. This time I take my sweet time saying my number and say it twice. I figured he was a busy man and would get back to me. Not a single call back from him on the 15th. So on the 16th, I didn't call and just thought he would get back to me. Another day gone by without a phone call. So today, 10/17/14 he still hasn't called me and i'm furious. If this is how they treat customers with problems, by ignoring them. I'd say the customer service is worse than Wal-Mart. After finally getting the recall notice for the parts are available. I will be making an appointment over at Findlay Cadillac.
I got my first Cadillac not too long ago. And i'm in love with it. I didn't purchase it at this dealership, or even a Cadillac dealership for that matter. But I was excited to take it to a dealership. With a name like Cadillac, I was expecting nothing but the best at the Service area at the dealership. The lounge was amazing. Definitely what I would expect of a Cadillac dealership. Everything else, not so much. I went in for an oil change. Before they did that, they did their inspection and told me I had a few things wrong. I knew I had an oil leak, but I was not expecting $3100 dollars to fix it! That's just outrageous in itself. So aside from that I said I wanted the transmission fitting and oil change done. I got there at 7:30am. I left about a little after 11:30am. I was there for over four hours! It wasn't anything big done on my car. They did replace my seat belt in the backseat. That was nice and very generous of them. But it was no way near enough. My service advisor, seemed like he knew his stuff but didn't want to help me. Since this is the first time I have taken my car to the dealership, I had questions about it. Most of the questions I asked, were to check on something in the car. I asked about three things. He told me what one thing was, and it seemed kind of shady. The other two he didn't mention. It just seemed like he was trying to rush me out.
Overall, from what I read, the salesmen are great. But the service you should pass on.
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