After my last review the GM from Umami Burger contacted me. The GM was very concerned about our negative experience and extended their sincere apologies and invited us back to give Umami Burger, Beer Garden & Sports Book another try. I was really impressed with the customer service, so we'll try this again. I do have to say that my experiences at the SLS as a whole, have all been very pleasant and positive. The SLS is a new hotel, and there are growing pains - I hope they can grow from our feedback and make the upcoming experiences wonderful. They get 5stars for doing the right thing and offering a make-good.