I've brought my kids to Picture People for many years and they have always done excellent work for the last 5 years... Beautiful, crisp prints with true to life skin tones and great lighting... The last 2 sessions for our family portraits have been low resolution prints... Blurry, skin tone isn't good, brought them back with samples of our many previous year prints to show them a comparison... I'm not sure they can do much... I am hoping the actual image/file is good so I can take them to be printed elsewhere if they aren't able to provide a good print... Like I said, I love Picture People and I've come here for many years and have always been satisfied, but these aren't acceptable prints... Just wanted to share...