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  • If I could give zero stars I would. Let me start off by saying that if your home owner warranty company is sending them out, say NO and ask for Air Command. This company is horrible, their owner does not care about customer service and it reflects immediately in his employees attitude. My wife was hung up on three times by Cathy, their phone representative and lied to by her. When I finally got Marv on the phone (had to be creative to get him to call me back) , he could care less. He justified it by saying not everyone is always happy with service providers. Can you imagine a technician who is supposed to be there during a certain time period, gives 30 min window and shows up early--then leaves when the customer is 30 secs away from the house and on the phone? And says too bad I have other appts(Louis the technician). Then he says nothings wrong with the system. Im sorry I am not a technician, but I sure do know that a hammock being 10 feet away from an AC system could be the issue. Yes, that is what this so called AC technician wrote as the cause for our noisy AC unit. Really? Think of something mechanical but to actually write that on the service order should be an embarrassment to the organization he works for. When I spoke to the President--Marv--he said he would look into this and call me back. That never happened but then again , with their attitudes about customer service, why would I expect that.? We complained to the Home Warranty Company and suggested they drop Consolidated from their list of vendors as they will cause issues for the home warranty company. Horrible service-horrible attitudes-hangs up on customers(Cathy), -don't return phone calls and they lie. Any reason to use them for your AC needs? I would stay away. Buyer beware. By the way--Marvs response to me" I could care less what the Better Business Bureau has to say"
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