With the help of YELP, I decided to get my hair cut while in Cleveland for an event. Was told that the cut would be $55 (It was $60 at check out) and having read the reviews and with an event that night where I could use a fresh do, I went for it.
The shampoo nothing special, no massage or conditioning treatment. The cut was very fast but looked fine. At the end we decided to try straightening my fairly straight hair. It looked fine that night and I'm running around so don't look closely at it.
Now keep in mind that I don't color, blow dry, straighten or curl my hair ever, so my hair is healthy with highlights from the sun only. So the next day I wash my hair and notice the smell of burnt hair. On inspection about 2" of the right side of my hair is completely burnt, curled up in a big frizz beyond repair. Been growing out bangs for nearly 3 years and now I've cut two inches off one side of my hair and going to have to lose another at least before the damage is out. As you see in the picture my right side is now much shorter than the left and still shows a lot of damage.
Super sad. I could have paid the same amount and gotten an amazing cut from my favorite salon in San Diego. Now it will take another cut end probably a return to bangs to fix the mess I received at Zen.