This whole chain has had a significant decrease in quality of food and service. Used to order once a week but then service declined so bad and quality of pizza went downhill. 4 separate times I called to order pick up and the chick who answered forgot I was on hold. Last time I tried to order I asked to add somthing to a pizza and was told the kitchen is too busy to take requests.... So I'm the one paying here I get to make a request. It was a simple request to not slice up the spicy sausage and use the bigger slices that they used to do. Which they had no problem doing previously. We cancelled the order and never went back.