Food was okay considering they're the biggest Cantonese restaurant serving dimsum in Cleveland downtown area. However I think their are getting sloppy with the quality in the food and the service.
I am still in stock after seeing the on table service continuing serving with the soup ladle which was bumpped off on to the carpet after wipping it off briefly on a cloth.
The "sticky rice and chicken wrapped in the leaf" (I don't know the name but if you ear dim sum you will know which dish I'm talking about) has half piece of a filthy chicken feather on the leaf...
I ordered the roasted duck dish as well. Half of the dish was duck fat with rarely meat on it. I called over a lady and trying give her some feedback. She told me I already eat half of the dish and it's too late as if I was about to ask her to server another dish which I didn't even plan to.
First off, collecting feedback from customer is the most important thing of service delivery which can help your business to get successful. Second, in restaurant, if customer has legitimate reason to complain about the food or personally doesn't like it, the restaurant should take care of their customers and worry about their service instead of worrying if they're trying to take advantage of the restaurant over half of the silly duck dish.
Highlight here, their manager took half of the dish price (4 dollar or something) off my bill and told me they didn't even roast the duck in their restaurant!!! So they're not responsible for the quality of this dish.........I almost laugh my ass off.
I'll never ever go back to this place again and admitting this is a shame among the Chinese community. I've been so many places that have 100 times more humiliation than this place. I'm over this place now.