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| - My daughter and I used to eat here often. There are so many choices, and even though it can be expensive for us, it was so good that it was worth it. For the last several months, however, this location has been getting worse and worse.
We often go fairly late. We try to come no later than an hour before closing, because the staff get very prickly, and sometimes very rude. To me, if you're open until ten, you need to be open until ten. If I come in at nine, you shouldn't treat me like I'm a jerk for it. We've had staff give us the silent treatment, and have even had one be pretty rude. We don't get bread about 80% of the time, and I think it may be a passive-aggressive move. Does that sound paranoid? Evs. This place really needs a staff meeting.
The service is bad, but the food is the real issue at this location. My daughter always gets the four cheese pasta. The last three times it has been weird. Once she only got half the amount as usual, and the other two times it was super liquidy with barely any pasta. I ordered a well-done hamburger that came out almost raw. That is the only time in my life that I've sent a food back. I always order a hamburger well-done when I'm out, but I am willing to eat it if it's at least above medium. I could not even think about eating that burger. The manager came out and apologized and assured me that it wasn't cooked enough (oh, gee, I'm happy I wasn't making that up...), but she offered no kind of discount. So I just got to wait half an hour longer (not exaggerating) for what had already taken half an hour to get in the first place. There are other issues as well; chicken sandwiches with fatty, gristly filets, salads with iffy to rotten lettuce, reluctance to provide enough ketchup or tartar sauce.
This place used to have standards, but now it's not even as clean as it used to be. I'm going to miss you, Cheesecake Factory. Let me know if you ever make things better.
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