I am only giving one star as the place is decently appointed. To be honest I am not a bubble tea fan, it is mostly fake and artificial. That said I tried an iced jasmine tea. First gulp was OK but several sips into it, it was really not good at all. That's what happens when you strip away all the extra sugar, you get down to pure fake powered grossness. I only had 1/5 of it and asked for something real, like a coffee... The girl came over and told me she'd have to charge me to fix the drink. Really? I guess I'm use to "customer service" I told her that she is welcome to charge me and that if she did I had the opportunity to write this review about how cheap, fake, crappy and totally lame their customer service is. I have no idea why this place has the stars it does the product is fake crap, and the customer service which is even worse!