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| - This is my go to department store since my beloved Mervyn's went out of business. Since the plus size area of the store has a small selection, I sometimes find myself purchasing things on line and having them sent to this store. The site to store has certainly been a hit and miss. I've been given the run around about items before. I'll get my email saying my items are ready but when I go to pick them up, they can't find them.
As for the rest of the store, it's only OK. It's one of the smallest Pennys I've ever been to with only two floors. There is another Pennys store just for home goods near Alta but I'm used to having everything in one location. Most of the prices are fair, but when they have a sale they really go all out, if you can get it. Yesterday, when I looked at the sales ad on line and found they had a ten dollar off deal for every twenty five you spend, I was hooked. I had to go. However, when I actually got to the register and asked about the deal the gal told me there were not doing that.
I was upset, I didn't think that I had read it wrong but I was like "OK, whatever." One of my items didn't have a tag on it, so the associate called down to have someone find the item. After having to wait in line, wait for them to fix a paper jam, wait for the item look up, they get back on the phone and say they can't find it. The gal just looked at me with a blank stare, like I should just forget about the shirt since it didn't have a tag. I told the girl to just forget it, grabbed my stuff and hauled it back downstairs to find another shirt with a tag.
Since I was already downstairs I went to a register there and asked the gal there about the ten dollars off. She again said they were not doing it. By this time I'm really frustrated, so I ask when are they doing it. She hems and haws for a minute and they said "I think Thursday, maybe Friday?" At the end of the transaction she gives me the ten dollars off anyway.
The stuff is decent, and the sales are good, but maybe I'm too picky to also want a little bit of customer service too. Why can't the people who work there know about what is going on in their own store? I just had to know if I was wrong or not so I looked up the ad again today to make sure I had read it right. The deal was for all week not just Thursday or maybe Friday. It makes me angry, and it should make the people who make the ads angry too. Why work so hard to get people in the door if the place isn't going to deliver on the sale?
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