Talk about a slap in the face! We needed to take our cat somewhere to be put down & this facility was close to my house. They wanted to charge us a "new client fee" along with a ridiculous amount of money for the service, $250-$300! What an insult & lack of compassion from this place. I wouldn't recommend their services to anyone based on my first impression. I'm just thankful I found West Olive animal hospital because it was worth the drive and they were wonderful to us and did not charge a ridiculous amount of money!