While I've used Sunrise for most of my time here in Phoenix, it's been difficult to excuse two basic issues: the hours they operate make using them next to impossible (they stop between 5:30-6:00 for shift change) and during the day can take excessively long to arrive (quoting 15-20 minutes, taking 25-30, and in one worse scenario, not arriving for 60 minutes then telling me they can't get a cab to that area).
What finally broke the straw was my wife trying to express her frustration after waiting for 30 minutes to a day dispatcher and having him hang up on her twice, and then relaying the same story to the company's owner (Bud), and getting hung up on again. While she doesn't typically use Sunrise on her own, I did, and will refrain from using them again in the future. There's only so far a small amount of savings will go.