My first time to this location and they have it set up nicely. iPad up front to sign in and then you can have a seat on one of the many couches while you wait. The names are displayed on a big screen to see where you are in line. Many of their home options, equipment are displayed for you to look at while waiting.
Very welcoming staff, greeted with a handshake and if you have any equipment they carry it for you. I came in today to inquire about saving some $$$ from my monthly bill and I was able to increase my current internet speed to the next level for $5 more while saving $20+ from my current monthly bill.
Thanks Cox, for a pleasant experience.