First off - I want to say I love Jack Astors food. And the food is almost always consistent. Sadly, I have no interest in returning to Jack Astors because of today's experience. And JA has been our go to place for family birthdays and celebrations. Our nameless waitress lost out on what would have been a huge tip for her - as she provided some of the worst service I've ever experienced.
Started off waiting a 1/2 hour before anyone came to our party of 8 to start off on drinks. Then when the drinks finally arrived, a few of them were wrong. Waited another 20 minutes to have our order taken. When food arrived - clearly she'd forgotten who ordered what - and that's fine but don't just randomly drop plates in front of your patrons. ASK who ordered what. Show like you give a damn. Specific condiments were ordered - never arrived - had to ask again for them (10-15 minutes into the meal). Our waitress was NO WHERE to be found. Never came back for drink refills or to ask how the meal was.
Desserts ordered - some of ours never showed up. It's like half the table didn't even order them.
The only time she was at our table was bill time - likely checking to see what she was getting as a tip. Big fat disappointment there wasn't it? Sorry - I'm not into rewarding people for bad service.