The food is stellar but the customer service was frustrating. The food would be a 4.5 rating and the service, if factored in, would be a `1.0.
Granted the place was very busy on Friday night, but the person taking our order inconsistently asked customers who had been waiting, for what seems like forever, if they wanted water and apologized to some for the extended delay in receiving the food. We did not get an apology or asked if we wanted some water; apologies should be consistent and not reserved for particular customers.
The restaurant is a landmark in the St. Clair West area and always busy. With that, it seems that customer service can be overlooked and taken for granted. I don't need my ass kissed, but I do expect some consistent respect from a place I am frequenting. Being a hip, popular joint doesn't absolve you of being thankful and acknowledging the wait many of your customers had to endure.