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  • Sorriest excuse for a S&S that we've ever been in! Being that this is the only one in the state of Arizona, you'd think they'd want to be a shining example, but I guess not. We came in about 2:30 for a couple of shakes. One couple was in there, and they were already eating, so obviously they no longer needed to be helped. The only person besides us that was placing an order was a guy ordering a burger. We were given a pager. This was the first time in my life that I've been given a pager to wait on shakes. We went to a table and sat down to wait. And wait. And wait! I looked at my receipt, and it had now been 10 minutes since our order was placed. I looked over at the 3 employees on duty behind the counter, and none of them gave any hints that they were working on making them. My husband went up to inquire about why it was taking so long. The girl explained that they were just "so busy". My husband gestured around himself at all of the empty chairs and said, "Yeah, I see how busy it is in here!" At that point, they decided to make our shakes, probably to get us off of their case. Another thing I should mention is that it appeared that every table was dirty, as well as the seats, floors, and the condiment area. Overall, a super disappointing experience. Thank goodness we live in Florida where we can have our shakes within a minute or two after ordering.
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