I only go here because they are close to my place. The reviews are true, this place isn't consistent. I always order a korean tofu soup there because it's the only place in the area I can get it. It annoys me that this soup averages $6 everywhere else but 9 bucks here and it's not as good. If you ask for extra tofu they charge you a $1 and I never see any Extra in it.
Last time I picked up, the woman tried to give me the completely wrong order. When I corrected her and said I wanted the spicy tofu soup she said oh ok. Didn't even apologize just re-entered it into the system and made me wait another 20 mins. When I finally got it, I walked away and realized she charged me for the original order which was more than my soup. She didn't even bother to check and give me the difference back. I was so annoyed I just left.
I really value customer service and this place has none of it.